EffCom supports you with a comprehensive service. Despite regular updates and maintenance, questions still come up and problems can occur. For such cases, our competent Customer Service Team is available to deal with any issues you may have as quickly as possible. Our qualified and competent staff can support you in your daily business.

Quick response times

We aim to answer any questions or problems that occur during your daily business as quickly as possible. 90% of all our incoming telephone queries can be dealt with immediately by our Customer Service team on the phone. Email enquiries are also dealt within a very short time. 


Please note that it is not always possible to reach us by phone outside our hotline hours. However, your call will be automatically recorded and we will call you back as quickly as possible. Of course, our Support Team can also answer any questions you have by email at: support(at)


Current updates, Service Packs, Hot Fixes etc. are available through our registered customer portal. 

Hotline: Monday to Friday from 8:30 a.m. to 4:30 p.m., excluding public holidays.

Our sales team would be pleased to advise you:

Telephone: +49 7773 9331-111
Telefax: +49 7773 9331-331
Email: support(at)

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